(Augmentics Ltd of Offenham, Worcestershire, England)
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Terms Of Business

We try to be 100% fair with our customers without having to resort to "the fine print". However the lawyers want us to put our Terms Of Business in writing.

The various points are listed below - please feel free to email us if you have any questions.

Please note that the points listed below are our definitive Terms Of Business, and override any similar points made elsewhere.

Business Names: www.HearingAidSpares.Com is a trading division of Augmentics Ltd , which is a company registered in England, registration number 4363167 , registered address The Orchard (Suite 3), Main Street, South Littleton, Evesham, Worcs WR11 8TJ.

Customer contact routes: We are an email & web based site. In order to contact us please send an email to info@hearingaidspares.com and we will aim to get back to you promptly. If absolutely necessary we can be also reached by telephone - please leave a message via our Blackminster Hearing Centre office on: 01386 830100.   (International: +44 1386 830100). However please note that we only check our answering machine about once a day so email will usually be a much faster method of communication.

VAT Registration:  Augmentics Ltd is registered for UK VAT, number  874 3101 36.

VAT Rate:  We currently charge VAT at 20% on all goods and services.

VAT on price list: All prices quoted include VAT, if applicable.

Credit facilities: We currently do not offer credit terms.

Title: Title in all goods remains with www.HearingAidSpares.com (Augmentics Ltd) until fully paid for.

Credit & Debit Card Number Security:  All credit card services are handled on the web pages of our financial services providers. Our providers maintain high standards of security, and will use secure data encryption between your web browser and their computers. No credit card numbers exist on www.HearingAidSpares.com computers at any time.

Credit & Debit card payment timing:  For security reasons we are required to debit your card at time of order.  In the event of any problems we will refund your money promptly. 

Privacy Policy:  www.HearingAidSpares.com will not pass on your personal details to any third party, with the exception of our payment clearing services who in turn operate their own privacy systems. We may use your contact details in-house to keep you updated on order progress, and also to keep you updated about our products and services.

Provision of services: We reserve the right to decline any request for sale of goods.

Web Browser Compatibility: Our website - and those of our payment handling providers - all require our customer's web browser to be of reasonably modern design with 'cookies' enabled and with JavaScript enabled. Your browser may also need Java installed.  If any of these key components are missing you may not be able to successfully place an order. In this event please send us an email so that we can help sort out any technical problems.

Shipping Method: We ship most products by Recorded Delivery post. High value products may be shipped by Royal Mail Special Delivery.

Shipping Timing: We aim to ship all in-stock goods very promptly - but please allow up to 5 working days for despatch. Clients will be advised of any delayed delivery schedules, and will be given the opportunity to cancel or modify their order.

Warranties: Warranties do not apply to consumables. Some electronic products however may include a one or two year manufacture warranty period.

Returns, Cancellation & Refunds:  Your rights to cancel orders & return goods are protected under the EU Distance Selling Directive which can be viewed at http://www.hmso.gov.uk/si/si2000/20002334.htm  You have 7 days from receipt of goods to cancel your order. Refunds will only be considered where the returned goods are in a clean, unused state in the original unopened packaging. Please note however that for hygiene reasons we cannot accept returns of hearing aid consumables. Refunds will not be available in such cases. In the event of a customer cancellation, return postage costs will be the responsibility of the customer.

Returns Process: Please email us for a Return Code BEFORE posting anything back to us. We may refuse to accept unexpected parcels.

Unexpected Supply Problems: We reserve the right to cancel your order and to issue promptly a full refund. This clause is simply to protect us from a supplier business failure or if we have inadvertently under priced goods or if we cannot supply the goods for any reason.

Price Changes: We will advise you and ask for your agreement if we have to modify any price for any reason.

Pricing Variants: The prices on this web site are specific to this web site, and may differ from prices charged by our other business divisions. Any price charged by any specific division is definitive, and cannot be modified post-sale.

Product & Packaging Illustrations:  We aim to be accurate with photos of products & packaging - but sometimes you may receive a fully functional product, but with different packaging or overall appearance.

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