When you place an order with us, via our website 'Shopping Basket', we
send you a confirmation email.
We will then pack your goods and send them out via
Mail Recorded Delivery within
5 working days -
although we are usually a lot quicker than that!
(We go as fast as we can, so please don't email us querying the
despatch progress ... unless of course 5 working days have elapsed and
you still haven't received a Despatch Confirmation email from us!)
As soon as we have shipped the goods we will send you an email
The email will usually contain a Royal Mail 'tracking number'.
From this point your parcel is in the hands of the Royal Mail.
Within The Postal System
Have you received a Despatch Confirmation email from us?
If so, you will be able to trace the progress of your package
in the Royal Mail
system using the Tracking Number located in that email.
5 working days have elapsed and
you still haven't received a Despatch Confirmation email from us OR
the Royal Mail loses or damages a parcel THEN
please let us know via
email at: firstname.lastname@example.org